There are many ways in which we can form goals while communicating bad news:-
1. Clear and proper clarification: Your news or message should be valid and appropriate enough that everyone can understand completely in a better way and also accept the bad news without having any problem regarding the bad message.
2. Predicting a representation: Image must be projected in well organised manner so as to make people comfortable and behaving in a polite and respected way while talking to customers even if they argue or use harsh words, answer should always be positive.
3.Transfer of news in sensitive way: It is recommended that illegal or bad words should be avoided while talking to a customer. Realizing your mistake and apologizing for that is a good way to overcome the risk of blame regarding bad message.
4.Being loyal and fair: Everyone should be treated equally thinking about their comfort zone so as to evade any problem while accepting negative message.
5.Behaving affectionately: It is suggested that you must maintain friendly relations with the reader so that they can feel that you will remain with them forever and want to continue your work with them.
These goals are the most important to keep in mind while interfacing the receiver and strategies must be made so as to succeed in achieving the goal.
Here is the link to video regarding communicating bad news : https://www.youtube.com/watch?v=5TSoqpf4cmY
SOURCE:- https://www.youtube.com/watch?v=5TSoqpf4cmY
1. Clear and proper clarification: Your news or message should be valid and appropriate enough that everyone can understand completely in a better way and also accept the bad news without having any problem regarding the bad message.
2. Predicting a representation: Image must be projected in well organised manner so as to make people comfortable and behaving in a polite and respected way while talking to customers even if they argue or use harsh words, answer should always be positive.
3.Transfer of news in sensitive way: It is recommended that illegal or bad words should be avoided while talking to a customer. Realizing your mistake and apologizing for that is a good way to overcome the risk of blame regarding bad message.
4.Being loyal and fair: Everyone should be treated equally thinking about their comfort zone so as to evade any problem while accepting negative message.
5.Behaving affectionately: It is suggested that you must maintain friendly relations with the reader so that they can feel that you will remain with them forever and want to continue your work with them.
These goals are the most important to keep in mind while interfacing the receiver and strategies must be made so as to succeed in achieving the goal.
Here is the link to video regarding communicating bad news : https://www.youtube.com/watch?v=5TSoqpf4cmY
SOURCE:- https://www.youtube.com/watch?v=5TSoqpf4cmY
Absolutely to the point and the most essential things jotted down. I like that part of the text.
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